THE KRIPT – Shipping Policy

Last Updated: December 11 2025

This Shipping Policy applies to all orders placed through www.thekriptstore.com and any affiliated subdomains. By placing an order, you acknowledge and agree to the terms below, which are aligned with our Return & Refund Policy and Terms of Service.

1. Customs Duties, Taxes & Import Fees

Unless stated otherwise, all customs fees, taxes, duties, and any additional import costs are the sole responsibility of the customer.

Once your order is handed over to the shipping carrier, THE KRIPT is not responsible for any additional charges, delays, or customs clearance procedures. These fees vary by country, and we recommend contacting your local customs office for more information.

Duties & Taxes Refunds:

• Non-UK/EU customers: Duties/taxes are non-refundable.
• UK/EU customers: Duties/taxes may be refundable only where required by local law (see Refund Policy for details).

2. Important Shipping Update for U.S. Customers

Due to recent U.S. tariff regulation changes, shipments to the United States may experience slight delays. We are actively working to minimize disruptions and appreciate your patience during this period.

3. Order Processing Times

We process orders quickly. Orders ship within of payment, excluding weekends and holidays.

Business days exclude: Saturdays, Sundays, U.S. holidays, Canadian holidays, and Chinese National Holidays.

Once your order has shipped, you will receive a tracking number via email. If you need assistance tracking your package, contact us at customercare@thekriptstore.com.

4. Transit Times by Region

United States

• Express Shipping (2–4 business days): $15 USD – Duties & Tariffs Included
• Free Express Shipping: Orders over $250 USD – Duties & Tariffs Included
• Standard Shipping (6–10 business days): As shown at checkout

Transit times do not include U.S. Customs clearance events.

Canada

• Standard Shipping (3–9 business days): $10 CAD
• Express Shipping (1–2 business days): $15 CAD
• Free Standard Shipping: Orders over $150 CAD
• Free Express Shipping: Orders over $200 CAD

Same-Day Delivery (Montreal, QC only)

Provided by Uber Direct. Rates calculated at checkout. Available only within a 20km radius of our warehouse. You will receive pickup and drop-off notifications.

United Kingdom

• Express Shipping (5–8 business days): £15 GBP
• Duties & Taxes: Included in product prices (Delivered Duty Paid)

Europe – Zone A

Belgium, Croatia, France, Germany, Ireland, Italy, Netherlands, Spain, Cyprus, Czechia, Denmark, Finland, Greece, Hungary, Iceland, Norway, Poland, Portugal, Sweden, Switzerland

• Express Shipping (5–8 business days): 25 EUR
• Duties & Taxes: Included in product prices

Europe – Zone B

Slovakia, Slovenia, Albania, Andorra, Armenia, Austria, Bosnia & Herzegovina, Bulgaria, Estonia, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Réunion, Romania, San Marino, Serbia, Svalbard & Jan Mayen, Türkiye

• Express Shipping (5–8 business days): Rates calculated at checkout

Australia / New Zealand

• Express Shipping (5–8 business days): $15 USD

Asia

China, Hong Kong SAR, Indonesia, Japan, Laos, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

• Express Shipping (5–8 business days): $20 USD

International

Anguilla, Argentina, Bahamas, Bangladesh, Barbados, Bolivia, Botswana, Cayman Islands, Chile, Colombia, Costa Rica, Côte d’Ivoire, Ecuador, India, Iraq, Maldives, Mexico, Panama, Paraguay, Peru, Sint Maarten, South Africa, Sri Lanka, Turks & Caicos Islands, Uruguay, Venezuela, British Virgin Islands

• Express Shipping (5–8 business days): Rates calculated at checkout

Lebanon

• Standard Shipping (7–10 business days): $10 USD

5. Delivery Responsibility & Carrier Delays

Once a package is handed over to the shipping carrier, THE KRIPT is no longer responsible for:

• Delays caused by carriers or customs
• Delivery attempts missed by the customer
• Packages marked as “delivered” but not received
• Incorrect address or contact information provided at checkout

Customers are responsible for tracking their order and coordinating with the carrier for delivery issues.

6. Failure to Accept Delivery

If your package is returned to THE KRIPT because:

• You failed to accept delivery, or
• The carrier could not reach you using the contact information provided,

The cost of the return shipping will be deducted from your refund amount.

7. Duties & Taxes – Non-Refundable

THE KRIPT does not provide refunds to customers who refuse to pay duties or taxes. If an order is returned due to unpaid customs fees, the cost of return shipping and any associated carrier fees will be deducted from your refund.

This rule is fully aligned with our Terms of Service and Return Policy.

8. Shipping Insurance (Checkout+)

When Checkout+ is selected at checkout, your package is protected from:

• Loss
• Theft
• Damage during transit

If an insured package is lost, stolen, or damaged, we will replace it free of charge. To start a shipping claim, please click the “Start a Claim” link in your order confirmation or visit our customer care page.

If Checkout+ is not selected, THE KRIPT is not responsible for lost or stolen packages after the carrier confirms delivery.

9. Changing or Canceling Your Order

If you need to cancel or modify an order, you must contact us immediately. We process orders fast, and once the warehouse has processed your order, changes or cancellations may not be possible.

We cannot reroute packages once they are in transit.

10. Lost or Stolen Packages

THE KRIPT is not liable for packages marked “delivered” by the carrier but not received by the customer.

We strongly recommend selecting Checkout+ for protection against lost, stolen, or damaged packages.

11. Contact Us

For questions about shipping, please contact:

Email: customercare@thekriptstore.com

By placing an order on our website, you acknowledge and agree to this Shipping Policy.